Makeup and Shine

Local sample shop. UPI details are not real, and an order stays unpaid until a person matches the bank credit.

Returns & Refunds

Updated 19 October 2026. An unused item can be returned within 7 days of delivery for a refund or a replacement, on the conditions below.

1. How to ask

Write to care@makeupshine.net within 7 days of delivery, or call the published phone number. Include:

  • The order number
  • Your name and the phone number on the order
  • The item, and the reason
  • One or two photographs of the item

The shop replies within 24 hours with the collection address and a return reference. Where the PIN code can be served, the shop's courier collects the parcel. Otherwise you may send it by India Post, and the shop reimburses the postage against the receipt.

2. What can be returned

The item must be unused and undamaged, in its original packaging, with labels and pieces still together, and the request must be within 7 days of delivery.

These are not accepted for return:

  • Opened or used cosmetics and personal-care items
  • An item the product page marks as non-returnable
  • An item that has been worn or washed

If the order was a set, describe every piece in the request.

3. Cancellation

An order can be cancelled at no charge before it is dispatched. Write to care@makeupshine.net with the order number. After dispatch, it is a return after delivery, under this page.

4. Refund

  • Collection is arranged within 1–3 days of the accepted request.
  • The shop inspects the item within the following 3 days.
  • If the return is accepted, the refund is started within 7 business days of that inspection.
  • The money is credited within 7–10 business days after that, by the path below.

UPI payments are refunded to the same UPI or bank path used to pay, and the shop emails the reference. Cash on delivery is refunded by bank transfer to an account in the name on the order. The ₹49 cash-on-delivery fee is not refunded.

A refund starts only after the shop accepts the return. A payment screenshot does not start one.

5. Damaged, defective, or wrong items

Write within 48 hours of delivery with the order number and photographs of the item and the packaging. The shop arranges collection at its cost and either replaces the item or refunds the amount paid for it, as you ask, within 7 business days.

6. Exchanges

An exchange depends on stock. Follow the return steps and name the shade or pack size you want instead. If it is in stock, the shop dispatches it within 5 business days after the returned item passes inspection.

Nothing on this page removes a right under the Consumer Protection Act, 2019 that cannot be given up.

7. Contact

  • Shop name: Makeup and Shine
  • Operating business: MAKEUP AND SHINE COSMETIC PRODUCTS
  • Website type: Cosmetics and beauty products
  • Domain: makeupshine.net
  • GSTIN: 23BZTPM5166L1ZO
  • Phone: +91 88711 52184
  • Address: 2nd Floor, Office No.205, 28/2, Khajrana Koti, Khajrana Road, 56 Bhoj Ke Samne, Indore, Madhya Pradesh, 452001
  • Customer email: care@makeupshine.net
  • Grievance officer: MANMOHAN
  • Grievance email: grievance@makeupshine.net
  • Social pages: not published yet

If a reply about a return does not settle it, use Grievance Redressal. The grievance officer is MANMOHAN, at grievance@makeupshine.net.