Grievance Redressal

Updated 19 October 2026. This page is for a complaint that a first message to the shop has not settled.

This page follows the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020. The shop acknowledges a grievance within 24 hours and sends a final resolution within 15 days of receipt.

1. How to file it

The grievance officer is MANMOHAN. Email grievance@makeupshine.net, call the shop phone number, or post the complaint to the Indore office address. Hours are Monday to Saturday, 10:00 AM to 7:00 PM IST. Put "Grievance" and the order number in the subject line.

Shop name: Makeup and Shine
Operating business: MAKEUP AND SHINE COSMETIC PRODUCTS
Website type: Cosmetics and beauty products
Domain: makeupshine.net
GSTIN: 23BZTPM5166L1ZO
Phone: +91 88711 52184
Address: 2nd Floor, Office No.205, 28/2, Khajrana Koti, Khajrana Road, 56 Bhoj Ke Samne, Indore, Madhya Pradesh, 452001
Customer email: care@makeupshine.net
Grievance officer: MANMOHAN
Grievance email: grievance@makeupshine.net
Social pages: not published yet

The GSTIN is not a postal address. Use the street address in the list above.

2. What to include

Your name, email address and phone number
The order number and the date of the order, if there is one
What went wrong, and what you want done: a reply, a replacement, a refund, or something else
Photos, or the earlier message to the shop, if you have them

A complaint can be about an order that was not delivered or arrived incomplete, an item that is damaged or not as described, a refund the shop has accepted that has not been paid, an amount that does not match the order, a personal-information request that has not been answered, or a page you believe is misleading.

A payment screenshot or a UTR is not, by itself, proof that the shop has been paid.

3. Timing

Acknowledgement: within 24 hours of receipt, with a reference number.
Review: the grievance officer replies with what the shop will do within 7 days.
Resolution: a final reply within 15 days of receipt.

4. If it is still unresolved

Nothing on this page removes a statutory right. You can contact the National Consumer Helpline on 1915, or consumerhelpline.gov.in, or approach the consumer commission that has jurisdiction under the Consumer Protection Act, 2019.

5. How the complaint is used

The shop uses the details in a grievance to look into that complaint. The Privacy Policy describes the other information the shop asks for.

6. Law

A grievance is read under the laws of India. The office is in Indore, Madhya Pradesh. The operating business has not confirmed which court would hear a dispute. The office city is not, by itself, that choice.