Shipping & Delivery
Updated 19 October 2026. Orders placed on this website are delivered by the shop to addresses in India.
1. Where orders go
The shop delivers to PIN codes its logistics partners can serve. Checkout asks for a delivery address, including a PIN code. If a PIN code cannot be served, the shop writes to the email on the order before dispatch.
The office address is in Indore, Madhya Pradesh. That address is the business office. It is not a collection counter, and it does not limit delivery to one state. International delivery is not offered.
2. Delivery charge
The delivery charge at checkout is ₹79 on orders below ₹999, and free on orders of ₹999 or more.
Cash on delivery adds a ₹49 fee. That fee is not refunded. This shop does not ask for a UPI PIN on this website.
Product prices include GST. The GSTIN is not itself a tax invoice. The amount due, including any delivery charge and any cash-on-delivery fee, is shown at checkout.
3. Dispatch and delivery time
An order paid by UPI is not handed to a courier while it is still unpaid. Payment is confirmed only when a person matches the bank credit with the amount and the order number. Checkout can show UPI instructions, but this shop is in sample mode. Those details are not for sending money. A UPI order stays unpaid until a person matches a bank credit. A screenshot, a UTR, or the thank-you page does not confirm payment. Cash on delivery adds a ₹49 fee, which is not refunded. The shop does not ask for a UPI PIN on this website.
After the order is confirmed:
- Orders placed before 4:00 PM IST on a working day are dispatched the same day.
- Orders placed after 4:00 PM IST, or on a Sunday or public holiday, are dispatched the next working day.
- Dispatch is within 24 hours of confirmation, not counting Sundays and public holidays.
- Standard delivery takes 5–9 business days from dispatch. Cities usually receive the parcel in 3–5 business days. Other and remote addresses may take 7–9 business days.
A later date from the courier is the courier's own update.
4. Who carries the parcel
The shop dispatches through Delhivery, Blue Dart, Xpressbees, or India Post, using the service available for that PIN code.
5. Tracking
When an order is dispatched, the shop emails the carrier name, the airway-bill or tracking number, and a tracking link. The order number is also shown when the order is placed.
6. If a parcel cannot be delivered
Keep the phone number on the order reachable. If the courier cannot deliver after three attempts because the address is wrong, nobody is there, or the parcel is refused, it comes back to the shop. The shop will contact you to send it again at the standard delivery charge, or to refund the order.
A cash-on-delivery order that is refused may mean later cash-on-delivery orders to the same address are declined.
7. Damage or a delay outside the shop's control
If the outer packaging is visibly damaged, you can refuse the delivery and write to the shop the same day with the order number. If you find a damaged, leaking, missing, or wrong item after opening the parcel, write within 48 hours with photographs. Those requests are handled under Returns & Refunds.
Weather, strikes, and transport disruptions can delay a parcel beyond the ranges above. The shop writes to the email on the order when it knows.
8. Contact
- Shop name: Makeup and Shine
- Operating business: MAKEUP AND SHINE COSMETIC PRODUCTS
- Website type: Cosmetics and beauty products
- Domain: makeupshine.net
- GSTIN: 23BZTPM5166L1ZO
- Phone: +91 88711 52184
- Address: 2nd Floor, Office No.205, 28/2, Khajrana Koti, Khajrana Road, 56 Bhoj Ke Samne, Indore, Madhya Pradesh, 452001
- Customer email: care@makeupshine.net
- Grievance officer: MANMOHAN
- Grievance email: grievance@makeupshine.net
- Social pages: not published yet
Shipping questions go to the published phone number, the Indore office address, or care@makeupshine.net. Hours are Monday to Saturday, 10:00 AM to 7:00 PM IST. If the reply does not settle it, use Grievance Redressal.